Skip to main content

Say hello to easier, more powerful SOPS® results

Man holding a tablet with healthcare focused icons floating in the air

Survey results are meaningless without actionable insights. And when the highest levels of quality care and accreditation are on the line, actionable survey results are an absolute must for your hospital.

The Agency for Healthcare Research and Quality’s Surveys on Patient Safety Culture™ (SOPS®) suggests you collect the right data from the right people at the right time. Response rates must be high and survey answers meaningful. But these recommendations make SOPS a resource-heavy project. Cumbersome and time-consuming, key insights can be overlooked, and it can be hard to develop action plans to enhance patient and worker safety efforts, especially across two-year survey intervals.

It doesn’t have to be that way.

Start your SOPS process off right with these tips, including support from the right survey administration partner: DataGen.

1. Make strong, early survey decisions.

AHRQ states a 60% response rate is required to obtain an accurate representation of the culture of safety in your hospital. Even the minimum response rate requires countless decisions:
  • WHO: Choose to use identifiers for your facility survey responses or keep them anonymous. The choice you make will either discourage respondents or inspire more honest, complete answers.
  • WHAT: With 50+ core and supplemental questions, your survey layout matters.
  • WHEN: Allot eight to ten weeks for survey completion. Involve sufficient staffing to socialize and promote the survey. Send reminders and address incomplete responses. Tabulate qualified responses.
  • WHERE: Choose web survey based on your hospital’s size and preferences, with the understanding that electronic surveys can convert responses to data and insights more efficiently.
  • HOW: How will you use your data? There is the option to submit your data in the required file format digitally to the AHRQ national database.
2. Be ready to act on your SOPS data.

Used well, SOPS data can help you:
  • raise patient and staff safety awareness;
  • accurately assess your current patient safety culture;
  • identify strengths and areas needing improvement;
  • examine facility patient and employee safety trends;
  • evaluate how patient safety efforts impact your culture; and
  • compare settings across your organization.
3. Partner with an expert survey administrator to save time, energy and effort.

A good SOPS partner can help ensure survey neutrality and the integrity of results that your teams can feel, see and trust. The best SOPS partner can administer and deliver the survey in a single package.

DataGen is that partner, and Culture of Safety Insights is our turnkey SOPS solution.

Created by survey experts, CSI can help you get the insights you need to do more with your results: continually improve your scores, secure your reputation and transform your organization.  

CSI manages all SOPS components, from survey administration to data collection to insights, and from trend visualization to plan activation.

The safest decision for safety surveys.

The SOPS requires countless decisions. Make your first one the best one. Contact DataGen today.


Popular posts from this blog

Unlock the Potential of Value-based Payment

A common misconception in healthcare practices: Organizations can quickly reap the benefits of value-based payment transformation. To launch a successful value-based payment program , practices must implement a variety of foundational pieces. It may take time, resources and data before a practice can successfully engage in VBP. In this blog, we'll cover what goes into VBP and its potential benefits. We'll also dig deeper into practice advancement strategies and how they can help you achieve your practice goals. What goes into VBP? Many practices want to implement VBP because of its payment structure and return on investment. Yet, they might not consider how to nurture a successful VBP program in their organization. It starts with a gap analysis regarding people, processes and technologies. It’s important to celebrate what is working well and intervene where improvement can be made. Successful VBP starts with the practice team. There are many perceptions vs. realities that exist

What is the purpose of a Community Health Assessment?

The purpose of a Community Health Assessment goes beyond achieving state requirements or receiving accreditation. If you're a local health department, you may be interested in finding ways to push your CHA data further to more easily identify ways to improve health equity and community outcomes. Focusing only on submission can be counter-productive to the community outcomes you want to achieve. In this blog, we'll give you an overview of the importance of conducting a CHA. Plus, we'll provide you with key information you can use to reset your workflow and rethink your processes. Why you need to complete a Community Health Assessment Certain states require a CHA because it provides a systematic review of a community's health status and essential data and information regarding the health of the community. Specifically, the New York state Department of Health writes, "Community health assessment is a fundamental tool of public health practice. Its aim is to describe