Survey results are meaningless without actionable insights. And when the highest levels of quality care and accreditation are on the line, actionable survey results are an absolute must for your hospital. The Agency for Healthcare Research and Quality’s Surveys on Patient Safety Culture™ (SOPS®) suggests you collect the right data from the right people at the right time. Response rates must be high and survey answers meaningful. But these recommendations make SOPS a resource-heavy project. Cumbersome and time-consuming, key insights can be overlooked, and it can be hard to develop action plans to enhance patient and worker safety efforts, especially across two-year survey intervals. It doesn’t have to be that way. Start your SOPS process off right with these tips, including support from the right survey administration partner: DataGen . 1. Make strong, early survey decisions. AHRQ states a 60% response rate is required to obtain an accurate representation of the culture of safety in yo...

Doing something the way you’ve always done it gets you the results you’ve always gotten. When it comes to the Agency for Healthcare Research and Quality’s Survey on Patient Safety Culture™ (SOPS®), is that enough? Not in today’s competitive, post-COVID-19 market. Your SOPS® scores matter far beyond basic compliance with The Joint Commission and other accrediting organizations. With the public’s growing awareness of patient safety issues, an unfavorable reputational impact can quickly spread across the patient and provider community. Here are five secrets designed to help you get better SOPS® insights, improve your scores and transform your organization. Start by asking yourself a few simple, direct questions: What is your current SOPS® response rate? Is it near the minimum required response of 60%? Has your hospital’s rate stayed in the same stubborn response range for multiple survey cycles? “One and done” will get you nowhere. Results are only worthwhile if your staff can easily subm...