3️⃣ SOPS® Beyond Scores: How to Make an Impact

Addressing Survey Fatigue to Improve Patient Safety Culture 

Healthcare facilities rely on the Surveys on Patient Safety Culture™ (SOPS®) to assess their safety climate. However, survey fatigue can hinder participation and impact response rates. To ensure meaningful feedback, healthcare organizations must take strategic steps to encourage engagement while maintaining staff confidence.

Watch the third video from our six-part patient safety culture series

Access the full video on our YouTube: 3️⃣ SOPS® Beyond Scores: How to Make an Impact

1. Flexible participation: A solution to increase SOPS® response rates 

One way to combat survey fatigue is by varying staff participation. Instead of requiring all employees to complete every survey, healthcare facilities can rotate participation. For example, if a unit has eight nurses, four can take one survey while the others complete a different one. This method ensures valuable feedback without overwhelming staff. 

Additionally, allowing survey participants to pause and resume surveys helps improve response rates. This unique feature of DataGen’s Culture of Safety Insights™ solution allows staff to start a survey, set it aside, and return to it later without losing progress. This flexibility accommodates busy schedules while ensuring comprehensive feedback on patient safety culture. 

2. Ensuring anonymity to build trust in SOPS® surveys 

Anonymity is a critical factor in securing honest feedback in SOPS® staff participation. When employees feel safe providing candid responses, healthcare leaders gain more accurate insights into their organization’s safety culture. 

DataGen simplifies this process by offering an anonymous survey link sent via email. DataGen will distribute these links to selected participants, who can complete the survey at their convenience. Since DataGen does not share which participants receive the links, staff can confidently provide open and honest responses without fear of identification.

3. Driving meaningful change beyond your SOPS® scores 

Simply gathering SOPS® survey responses is not enough — organizations must take actionable steps based on the SOPS® results. By leveraging high response rates and trustworthy anonymous feedback, hospitals, community pharmacies, ASCs and medical offices can identify opportunities for improvement and implement strategies to enhance their patient safety culture. 

Go beyond just collecting SOPS® scores with DataGen

DataGen’s Culture of Safety Insights™ makes it easier for healthcare organizations to achieve these goals by streamlining the survey process and boosting participation. When hospitals go beyond just collecting SOPS® scores and focus on real engagement, they can drive sustainable improvements in patient safety. To learn more, leverage the following resources: 

• Watch our previous video on boosting patient safety and outcomes and read the corresponding blog. 

• Watch our next video on how leadership can set the example for healthcare staff. 

• View our entire “SOPS® Beyond Scores” playlist on our YouTube. Make sure to like and subscribe to our DataGen Healthcare Insights channel for future updates.

We don’t just talk patient safety — We deliver it

At DataGen, we walk the talk on patient safety. Catch a glimpse in our new video, Boost patient safety outcomes: DataGen’s CSI solution, showcasing our powerful DataGen’s Culture of Safety Insights™ solution. Learn how it can help you turn safety culture into measurable improvements.